FAQ

Frequently Asked Questions

   |    Gift Cards  |   Loyalty Cards   |   Showers & Groups   |   Opening for Dine-In & Patio?   |   


GIFT CARDS

 

Q: DO YOU HAVE GIFT CARDS?

A: Yes, we have e-gift cards. You can purchase them here. They are purchased on our old website. A long gift card number is sent to you via email (or directly to the recipient if you so choose) upon purchase. 

Q: HOW DOES ONE REDEEM A GIFT CARD?

You may redeem a gift card in our shop for dine-in or gifts (when permitted) without issue.  If you want to redeem your gift card online, for a to-go Tea, please email us to get the unique link to redeem the gift card online. The gift cards will not work on this website; please email us.

Q: DO YOU HAVE A PHYSICAL GIFT CARD I CAN GIVE TO MY RECIPIENT?

A: Yes, we have a physical card you can write on to give to your recipient. We are not at the shop during regular hours so please email us to arrange a time to come pick one up if you wish. It's still an electronic gift card code but we have a branded card you can write on.

Q: HOW CAN I CHECK THE BALANCE OF MY GIFT CARD?

A: You can check the remaining balance of a gift card here by putting the long gift card number in the blank. Click the "My gift card does not have a pin" box.

LOYALTY CARDS

Q: HOW DOES ONE REDEEM THE FULL 4-OF-A-KIND LOYALTY CARDS?

A: Each complete loyalty card entiles you to one Afternoon Tea-to-go for pick-up (we will allow a limited number of loyalty redemptions for dine-in; request dine-in here); since our teas-to-go are done in sets of 2's, you will need two complete cards to redeem. You cannot redeem your "free" Teas on special occassion teas (such as Mother's Day, Christmas, Princess Teas, Farwell4Hire, etc,). You may only redeem your cards for our regular "Tea to go for Two" (all teas at a $60 value).

Once you have two (2) full loyalty cards (with either stamps or stickers), please do the following:

  1. Write one name per person on each card, as indicated on the card.
  2. Take a photo of the backside of the cards (2).
  3. Email the photo to us (contact info).
  4. Using our website as a reference for available dates and tea options, let us know in the email (a)when you'd like to pickup for your tea-to-go (b) what teas and (c) which scone accompaniments you would like. We will confirm via email with you.
  5. BRING YOUR TWO (2) COMPLETE CARDS WITH YOU WHEN YOU PICK-UP/DINE-IN AS YOUR FORM OF PAYMENT.

 

BRIDAL/BABY SHOWERS & GROUPS

Q: DO YOU HOST SHOWERS?  HOW DO SHOWER AND LARGER GROUPS WORK FOR AFTERNOON TEA PARTIES?

A: Yes! We can host bridal showers, baby showers, or "larger" groups for other occassions! Groups of 7 or less can use our reguar form for reservations. We can seat about 14 people along the red bench in our tea room (provided they are all part of the same group) and pre-payment is required for groups of 8+ people. All reservations are limited to 90 minutes, unless discussed ahead of time.

Here are the details on pre-payment: For groups of 8+ people, we will require a 50% deposit at least 14 days before the event date to hold the tables for you (the total cost for Afternoon Tea is $35 + HST + 15% gratuity PER PERSON). Final numbers and final payment are required 4 days before the event date and you will be charged for the total number you give us. Should someone in your party be unable to attend on the day of, after full payment has been completed, we will package the serving of food & tea as a to-go package. Sorry, there will be no refunds after full payment is received. We apologize for any inconvenience but we will be turning away other customeers to seat your larger group so we have found this is the best method for managing larger groups.

Our absolute maximum capacity is around 25 people (provided the table groupings allow us to maintain the required distancing between tables). if you wanted to book the entire space, please email us to discuss.

OPENING & PATIO

Q: ARE YOU OPEN FOR DINE-IN? WILL YOU HAVE A PATIO?

A: We have no plans to install a patio this season. We are taking reservation requests for dine-in here. We are following all public health guidelines.

Submit your question to us!